Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Salts & Co relationship with you in relation to this website.
The term “Salts & Co” or “us” or “we” refers to the owner of the website whose registered office is Seaford, East Sussex, UK. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may lead to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Salts & Co’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
All price lists are subject to alteration without notice. Goods are invoiced at prices ruling at the date of despatch and orders are deemed to be placed on this basis. Prices on the website are in pounds sterling.
By submission of the order the customer accepts these terms and conditions and authorises “Salts & Co” through Paypal to take payment for products selected.
Correct delivery names and address must be supplied otherwise “Salts & Co” can not be held responsible for any delays occurred as a result of this.
Should you not receive a confirmation email, we ask that you contact us as the order may not have been processed.
In the event of an item being out of stock we reserve the right to substitute it for a similar item, we will try to contact you and advise you, where time allows.
Salts & Co’s Cancellation, Returns, Refund Policies
Once the goods have been dispatched they are unable to be amended or cancelled.
There is no contract between “Salts & Co” and the customer until “Salts & Co” accepts the customers order, until that time “Salts & Co” has the right to cancel any customer order.
Once the delivery has been accepted “Salts & Co” are no longer responsible for the goods. Refunds cannot be given if the product is not passed to the named recipient.
Claims for products that are delivered damaged must be reported within 7 days of delivery date.
In the event we are unable to dispatch your order we will offer you a full refund. “Salts & Co” cannot be held liable for any consequences or costs arisen further than that of the full amount paid for the products.
In the unlikely event that a product is delivered incorrectly or faulty please contact us and we will deal with the situation immediately for you.
Salts & Co’s Delivery Policy
Postal Charges are as follows:
1st Class Post £3.99
Orders up till 3pm will be sent out same day, if you require this service and want it delivered on a particular day please contact us to advise the day of dispatch. This service is by no way guaranteed or traceable, if you wish to have a guaranteed service please choose Special Delivery Guaranteed By 1pm.
Special Delivery Guaranteed By 1pm £7.99
Orders up till 3pm will be sent out same day, if you require this service and want it delivered on a particular day please contact us to advise the day of dispatch.
Orders placed after 3pm on Friday, Saturday, Sunday or Bank Holidays will be processed the following working day.
No deliveries will be made on Sundays or Bank Holidays.
We cannot accept liability for out of pocket expenses or other costs due to failed or delayed deliveries.
All special delivery items are delivered by Royal Mail and need to be signed for, if no one is available to sign then a card will be left and it will be returned to the post office for the recipient to collect or to rearrange delivery, we cannot be held responsible for late deliveries if no one is available to sign for it.
If no one is available to sign when the goods are delivered, the delivery company will not attempt to re-deliver on the same day.
We cannot take responsibility for orders delayed due to adverse weather conditions, industrial action, incorrectly supplies address details, strikes, natural disasters, industrial accidents, road accidents, or terrorist activity.
Lost or damaged items must be reported within 7 days of delivery date.
Salts & Co’s Privacy Policy
We never disclose your details to any other parties (unless required by law). These details are only used for us to contact you in the event of a query with your order.
FAQ
The following are basic questions you may have about our privacy statement. We recommend that you read the detailed statement above for additional details.
Why is Salts & Co updating its privacy statement?
We now meet the high standards required by the European Union’s General Data Protection Regulation (GDPR) and have updated our privacy statement to reflect that. We also strive to simplify language and remove jargon, to make our privacy statement easier to read and understand.
What is the GDPR?
The GDPR is a regulation intended to strengthen and unify data protection for everyone within the European Union (EU). As we believe that all our customers can benefit from its mandates, we’re implementing it globally. The GDPR requires greater openness and transparency from companies on how they collect, store and use personal data, while also imposing tighter limits on the use of personal data. You can learn more here.
How often do you anticipate updating your privacy statement?
We will update our privacy statement as necessary to ensure that our policies are in line with international regulations, our product and business practices.
What information does Salts & Co collect about me?
Salts & Co collects your name, phone number, email address, delivery address, payment information, location data, IP address, social identifiers, data provided by cookies and other similar technologies, functional data such as registration and system data.
Why does Salts & Co need my information?
Salts & Co uses data to provide you with the best experience from the products and services we offer, which includes using data to improve and personalise your experiences. We also use data to communicate with you, for example, informing you about your account, new products or services available, security and other types of updates.
How is my information used?
Salts & Co uses data for the following purposes:
Customer Support
Security, Safety, and Dispute Resolution
Product Performance Analysis
Communication and Marketing
Does Salts & Co sell information to third parties?
No. We never have. And we never will.
Can I opt out of sharing my information with Salts & Co?
Yes, you can opt out of submitting certain types of personal information to Salts & Co. You can ask us to remove your data from our Mailing List at any time and can also do this yourself when receiving a communication from us using the unsubscribe button
How do I delete my personal data from Salts & Co and what are the consequences?
You can always send us an email via [email protected] or contact our Customer Care team and request that your data be deleted.
Does Salts & Co keep or share my credit card information?
No. We do not store any payment information on our website. All payments are processed via Paypal or Stripe.
How long does Salts & Co keep my information?
Salts & Co retains personal data for as long as necessary to provide Services and fulfil transactions you have requested, or for other essential purposes such as complying with our legal obligations, and resolving disputes and enforcing our agreements. Because these needs can vary for different data types in the context of different Products or Services, actual retention periods can vary significantly.
How is information stored and secured on Salts & Cos’ servers?
Salts & Cois committed to protecting the security of your personal data. We use a variety of security technologies and procedures to help protect your personal data from unauthorised access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Any data we transmit over the internet is protected using encryption.
Is Salts & Co using cookies or pixels to gather information?
We use cookies and other similar technologies like pixels, tags and web beacons when you visit our website. By visiting our website, you agree to the use of cookies and similar technologies for the purposes described in our privacy statement. This helps us to provide you with the best experience and allows certain parts of our website to function properly. You can always adjust your browser or device settings to not accept cookies and similar technologies if this concerns you.
Does Salts & Co use interest-based advertising?
Yes. We work with third-party advertisers that utilise cookies and similar technologies to provide more relevant advertising about Salts & Co on our website and across the internet. To provide interest-based advertising, advertisers combine non-personal data obtained about your online activities over time to customise the advertising delivered to you. We do not share your personal information to do this.
What safeguards are in place for children who have access to Salts & Co products?
Salts & Co does not target and is not intended to attract children. Salts & Co does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of sixteen. If, following a notification by a parent or guardian, or discovery by other means, a child under sixteen has been improperly registered on this site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.
How can I contact Salts & Co if I have questions regarding Salts & Co’ privacy statement?
If you have any questions about the use of your personal information, please send us an email to [email protected].
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